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Setup Assistance

Summary

For Certified Partners, OmniNet and MyDigitalShield branded hardware, installation assistance is included at no charge during normal business hours.  After-hours setup assistance is available for an additional charge*

For Non-Certified Partners, OmniNet and MyDigitalShield branded hardware, installation assistance is provided via service ticket during normal business hours. Phone Setup Assistance and After-hours setup assistance is available for an additional charge*

In all cases Partners should make reasonable efforts to review installation documentation for their selected product type and are thereafter encouraged to contact our support team with any additional questions before deploying live to a customer's production network.

 

Requirements

Before production cutover, partners should have made reasonable efforts to understand their customers network.  Partners should make due diligence to understand their customers network before proceeding with production cutovers to avoid unplanned service outages for their customer.  Partners should be prepared for by performing a network/site discovery to include variables such as:

- Statically configured devices on customer premise

- Access to hosted Domain Naming Services (For public IP updates)

- Identify any in use 3rd Party VPNs/Site-to-Site VPNs

- Access to ISP hardware and support channels

- Access to local DHCP and DNS servers (Verify ISP DNS servers are NOT used)

- Others

 

Special note: OmniNet MDS cannot be held liable for failure of partners audit or network discovery to account for critical changes necessary during production cutovers.  OmniNet MDS will perform reasonable efforts during cutovers to assist partners adjust for unexpected change requirements.  However, OmniNet MDS is only responsible for deploying OmniNet MDS rendered services, verifying their accessibility from the customers network, and functionality with our services.  OmniNet MDS recommends partner have ready access to vendor support for any critical applications that may be affected during production cutovers so that vendors can collaborate rapidly to solve any service disruptions.

 

*Setup Assistance Matrix

 

Please note, OmniNet MDS assistance needs to be scheduled ahead of time to be able to confirm resource availability.  After hours installations need to be scheduled and confirmed at least 1 full business day in advance.

 

Business hours are Monday thru Friday 8AM EST to 6PM EST (Excluding U.S. holidays)

 

Partner Setup Assistance Pricing

Type Business Hours After Hours 
(Up to 2hrs to installation assistance per site)
On-site Installation
(Up to 2hrs to installation assistance per site)
Cloud-Link $99 $199 per site N/A

OmniWAN

$99 $199 per site $299

BYOG/OmniShield

$99 per site 
(For non-customized/adhering to recommend MDS setup guides)
$199 per site N/A

 

*Certified Partner Setup Assistance Pricing

Type Business Hours

After Hours
(Up to 2hrs to installation assistance per site)

On-site Installation
(Up to 2hrs to installation assistance per site)

Cloud-Link Free $99 per site N/A

OmniWAN

Free $99 per site $299

BYOG/OmniShield

$99 per site
(Free assistance for non-customized/adhering to recommend MDS setup guides)
$99 per site N/A

 

 

Please contact your OmniNet or MDS sales agent to discuss setup assistance service charges. Contact support to schedule assistance or to clarify what is included.

*Contact your OmniNet or MDS sales agent to discuss partner certification

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